Refund Policy.

1. One-time purchases

Astra plans are one-time purchases with no automatic renewal. Free keys have no purchase price and no refundable cash value. A redeemed plan begins its stated access period when it is activated, unless the checkout expressly states otherwise.

2. Unredeemed purchases

You may request a full refund within 14 days of purchase if the key or entitlement has not been redeemed, used, transferred, or resold. We may cancel the associated entitlement when issuing the refund. Duplicate confirmed charges and purchases that were never fulfilled are eligible for correction or refund after verification.

3. Activated access and technical problems

If paid access has been activated and a material technical issue prevents you from using the purchased service, contact support within 14 days of purchase. Provide the order reference, operating system, and a description of the problem. Give us a reasonable opportunity to resolve it.

If we cannot restore the purchased functionality within a reasonable period, we will offer an appropriate refund or access extension. Depending on the circumstances, a refund may cover the full purchase or the unused portion. This policy does not require you to accept an extension where the law entitles you to a refund.

4. Changes of mind and exclusions

After a key is redeemed, a change-of-mind refund is generally unavailable unless local law provides one. We may decline voluntary refunds for unauthorized resales, fabricated claims, deliberate misuse, or issues caused solely by unsupported configurations after the requirements were clearly disclosed.

Third-party game moderation, account penalties, or third-party script behavior do not by themselves establish a fault in Astra. No exclusion applies where the service is defective, misdescribed, or subject to a mandatory cancellation or refund right.

5. Digital-content cancellation rights

Some jurisdictions provide withdrawal rights for digital content. Where a checkout seeks to begin supply immediately and the law requires acknowledgment of a change to withdrawal rights, that request must be presented separately and expressly accepted before supply. Merely visiting the website or accepting general Terms does not constitute that acknowledgment.

6. How to request a refund

Contact the support address below with your order reference, purchase date, the email associated with the order, and the reason for the request. Do not include card numbers, passwords, or full license keys. We may request limited information needed to verify the purchase.

We aim to review a complete request within five business days. Approved refunds go to the original payment method where possible. Banks and payment providers control when funds appear, typically within five to ten business days after issuance. If the original method cannot receive a refund, we will discuss a lawful alternative.

7. Payment disputes and other sellers

Contact us if a charge looks incorrect so we can investigate. You retain the right to dispute a charge through your payment provider. We may pause the disputed entitlement while preventing duplicate refunds, but will not treat a good-faith dispute alone as fraud.

A third-party seller’s own refund process applies to purchases it collected. This does not limit any rights against Astra that apply under law.

8. Changes and contact

The policy disclosed when you purchased governs that purchase unless a later change gives you additional rights. Contact the support address below with purchase and refund questions.